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Support

Last updated: 14 August 2026

The short version. ASCND is free. It scores your physique straight, shows you the part holding you back, and gives you the plan to bring it up. Your photos are never stored. If anything here does not answer your question, email support@tryascnd.app.

Getting started

What does ASCND do?

ASCND scans your physique from photos and gives you an AI-generated score out of 10 with a muscle-group breakdown, then builds a personalised training plan around your weakest part. Re-scan over time to see the number move.

Is ASCND free?

Yes. ASCND is free. There is no Pro tier, no subscription, and no in-app purchase. Nothing in the app asks for payment.

How many scans do I get?

Signed-in users get 2 scans per calendar month. The allowance resets at the start of each month. A guest (no account) gets one scan per device; creating a free account is how you get more.

How often can I regenerate my training plan?

Plan regeneration is limited to 2 per calendar month. Your current plan always stays available.

How old do I need to be?

ASCND is for adults aged 18 and over. An age gate runs before any scan, and you cannot reach the scan without passing it. We keep only a yes/no confirmation that you are 18 or over, never your date of birth.

How do I get an accurate scan?

Photos & privacy

What happens to my photos?

Your photo is sent securely inside the scan request, analysed to produce your score, and never stored. There are no photo storage buckets anywhere in ASCND. Photos are never sold, never used for ads, and never used to train any AI model. Full detail in the Privacy Policy.

Can other users see my photos or scores?

No. There are no photos to see, and your scores and results are private to your account.

How do I delete my data?

You can delete your account yourself in the app: Settings → Delete account. It removes your account and all associated data. You can also email support@tryascnd.app from your account email and we will do it for you.

Scores & accuracy

How is my score calculated?

The AI reads each visible muscle group against reference standards and shows you the reasoning behind every sub-score. The read is repeated and the median taken, so the number is stable rather than a one-off guess. If a part is not visible in your photo, the app says so and scores only what it can see. It never invents a number.

Why did my score change slightly between scans?

Lighting, angle, and posture shift results. Use consistent conditions, and treat the trend over weeks as the signal, not a single scan.

Is this medical advice?

No. Scores and plans are fitness self-assessment for guidance, not medical advice, diagnosis, or measurement. Any body-composition figure is an estimate, never a measurement. Consult a qualified professional before making decisions about your health, training, or diet.

Troubleshooting

My scan is stuck or failed

Check your connection, force-quit and reopen the app, and try again. A scan that fails or cannot be scored is not meant to use up one of your monthly scans. If one does, email us with your account email and the approximate time, and we will put it right.

I can't log in

Use "Forgot password" on the login screen. Still stuck? Email support@tryascnd.app.

Contact

Support: support@tryascnd.app · We aim to reply within 3 working days.